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Barkville Privacy Policy

Last updated 9 November 2026

Barkville for Domestic Pets Boarding L.L.C. (“Barkville”, “we” or “us”) is responsible for the personal information described in this policy. It explains how we handle your information when you visit barkville.ae, respond to an advertisement, message our team, attend an event or use our pet care services in Dubai.

Information we collect and why

  • Enquiries and bookings. We collect the contact details you provide, such as your name, phone number, email address or social media username, together with your message. We use these details to answer your questions, provide prices, arrange bookings and send updates about the service you requested.

  • Pet care. Depending on the service, we may ask for your pet’s name, breed, age, vaccination records, pet passport details, behaviour or care instructions, and an emergency contact. We use this information to plan training, check vaccination status and care for your pet safely during boarding, daycare, grooming, transport or visits to BarkClinic.

  • Orders and payments. When you buy a product or service, we use your order details, billing information, payment references and, where needed, your delivery or collection address. This helps us fulfil your order, issue invoices and keep financial records.

  • Events and photographs. We use registration details to manage attendance and send practical information about the event you booked. We ask your permission before using a photo or video that identifies you in Barkville’s promotional materials.

Facebook and Instagram enquiries

When you submit a Barkville lead form on Facebook or Instagram, Meta sends us the details you choose to submit, including your contact information and answers to the form questions. If you enquire about dog training, for example, our team uses those details to discuss your dog’s needs, explain the training options and arrange an assessment if you wish. We may call or email you about your enquiry, or contact you on WhatsApp if you ask us to follow up there.

Future offers and event invitations are a separate choice. We send promotional messages to people who opt in. You can stop them at any time by replying to a promotional message or emailing info@barkville.ae. You can still receive practical updates about a booking you have made.

Website cookies

Our website uses cookies to keep the site secure and support features such as the online shop. Our website provider may also collect technical details such as your IP address, browser type and pages visited. Where we use optional analytics or advertising cookies, we ask for consent as required. You can manage cookies through your browser settings.

Who receives your information

Our team uses the information needed to handle your request. We also use service providers, including Wix for our website and respond.io for customer messages. Depending on the service you choose, we may share relevant details with booking, payment or delivery providers, veterinary professionals, or Dubai Municipality for pet registration. We may also disclose information when required by law. We do not sell personal information collected through our lead forms.

Some technology providers process information outside the UAE. For example, Wix may store website information in the United States or Ireland. For international processing, we use safeguards appropriate to the transfer, such as contractual terms requiring providers to protect personal information. You can contact us for details about the safeguards relevant to your information.

How we protect and keep your information

We limit access to the people who need your information for their work. We keep enquiry details for as long as needed to follow up on your request. If you become a customer, we keep booking, pet care and transaction records for as long as needed to provide the service, meet recordkeeping obligations or resolve a dispute. When those reasons no longer apply, we delete the information or remove details that identify you.

Your rights and how to contact us

You can ask what personal information we hold about you, request a copy, or ask us to correct inaccurate details. Where UAE law provides, you can also ask us to delete, restrict or transfer your information. You can withdraw consent or object to direct marketing at any time. We may ask for enough information to verify your identity before releasing or changing a record. You may also raise a complaint with the UAE Data Office.

For a privacy question, request or complaint, please contact Barkville at info@barkville.ae or +971 50 502 6756. You can also reach us at Al Quoz Industrial Area 3, Dubai, United Arab Emirates.

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